Privacy & Refund Policy

At Yapyap, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our e-commerce platform.

1. Information We Collect

We collect information you provide directly to us, such as your name, email, phone number, delivery address, and payment details. We also collect anonymous data through cookies and tracking technologies to improve your experience.

2. How We Use Your Information

We use the collected information to:
  • Process and deliver your orders
  • Improve our products and services
  • Communicate with you regarding your orders and promotions
  • Ensure security and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party services only to help us operate our business, such as payment processors and delivery partners.

4. Data Security

Yapyap takes appropriate security measures to protect your personal data. However, please note that no online platform is 100% secure.

5. Your Rights

You have the right to access, update, or delete your personal information. Please contact our support team if you wish to exercise these rights.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions about this Privacy Policy, feel free to contact us at: support@yapyap.com

Refund Policy

At Yapyap, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, our refund policy outlines how we handle returns and refunds.

1. Eligibility for Refunds

Refunds are applicable for items that are defective, damaged, or not as described. Products must be returned in their original packaging and unused condition within 7 days of delivery.

2. Non-Refundable Items

Certain items such as perishable goods, hygiene products, or personalized items are not eligible for refunds unless they arrive damaged or defective.

3. Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, refunds are processed within 5–10 business days to your original payment method.

4. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact our support team.

5. Contact for Refunds

For refund or return inquiries, please email us at support@yapyap.com.
Last updated: April 13, 2025